You will absolutely love our products and services.
However, you’re fully protected by a 100% money-back return policy for a full 60 days.
Here’s how it works…
For any and all products and/or services we sell – you have a full 60 days to request a refund, no questions asked. The 60 days starts from the date of purchase of the product. All physical materials need to be returned in order for the refund to be processed. All digitally sold products, memberships, training videos, downloads, will have discontinued access and you will no longer be able to access them after you get a refund.
Contacting Us For Refund
Email your refund requests to email@example.com. Please include the words “Refund Request” in the subject line of your email.
PLEASE NOTE: IT MAY TAKE UP TO 5-10 BUSINESS DAYS POST REFUND PROCESS TO REFLECT THE REFUNDED FUNDS IN YOUR ACCOUNT.
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.
PAYMENTS, CHARGES AND BILLING
(a) Charges, Fees, and Taxes. We will inform you with notice and an effective date of any change in our prices or fees, unless the change in price is related to a change in governmental or quasi-governmental taxes, fees, or assessments, in which case we may elect not to inform notice except where required by applicable law. Not all fees apply to all Service(s).
(b) How We Will Bill You. You must pay in full, on the day that You place an order for Software installation and/or computer Service, Your bill include services you have received.
(c) Payment Method – by Credit Card or Check. If you authorize us to charge all amounts owed under this Agreement to Your credit card, use of the card is governed by the card issuer agreement, and You must refer to that agreement for Your rights and liabilities as a cardholder. You will at all times inform us with valid and current credit card information. If You terminate Your credit card or elect to pay for the Services with a different credit card, or if You receive a new account number for Your credit card, You shall immediately notify us of such termination or change. If We do not receive payment from Your credit card issuer or its agents, You agree to pay all amounts due upon demand. If You make payment by check, you authorize us to collect Your check electronically or physically whatever suits both side. We will initiate account transfer to refund any purchase made with an electronic check.
(d) Late/Chargeback Fees; Attorneys’ Fees. For any amount not paid to us when due, or paid by You via credit card which the credit card issuer (the “Issuer”) later rejects or refuses to pay; or where We is later required to reimburse the Issuer (a “Chargeback”), then in each case, You agree to pay, in addition to the amount not paid, rejected or refused, a fee of 10% of such amount, or the highest rate allowed under applicable law, whichever is lower, and to pay interest on the overdue amount or chargeback at the rate of 1.5% per month, or the highest rate allowed by applicable law, whichever is lower, until paid in full. You agree to pay all collection costs, including reasonable attorney’s fees, incurred by We in collecting any amounts that you owe.
(e) Charges. If We for any reason is unable to bill your credit card for any amount owed under this Agreement, you authorize us to bill you directly for such amount, which together with all late, chargeback and other fees, shall be immediately due and payable.
DISCLAIMER AND LIMITED MONEY-BACK WARRANTY
(a) Disclaimer; Impossibility. There will be occasions where the Services may not be successful, because the issue may be beyond Our ability to resolve a technical issue during a remote session. Therefore, We shall not be liable for any failure or delay in performance due to any preexisting conditions or causes beyond Our control. We reserve the right to refrain from providing the Services ordered and instead refund Client’s payment, in whole or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of Client are unusual or extensive and beyond the scope of this Agreement, as determined by us.
(b) Money-Back Warranty. In the case of the purchase of an Individual, the following warranty applies: if We are not able to resolve Your technology problem and You have complied with all of Your obligations under these Terms, We will not charge You a fee for the Individual Service. If You experience a problem with the resolution we provided and You call Us within five (5) days from the day You originally received the Individual Service, We will use commercially reasonable efforts to try to resolve Your problem at no additional charge. If those efforts are unsuccessful or you are dissatisfied with the resolution, We will refund the full fees that was paid for the Individual Service.
Sole Remedy. We reserve the right to cease providing the Services to You for any reason, and at any time and instead, as your sole and exclusive remedy, refund the fees paid for the applicable services for the time period, if any, after termination of the services. Other than the refund us may issue under the Terms described above, We will not be liable to You or any third-party for termination of the Services for any reason. You acknowledge and agree that upon termination, We may immediately deactivate or delete Your user account and all related information and files in Your user account and/or bar any further access to the Services.
Termination by You.Termination by You. In the event that We breach any provision of this Agreement, You agree to provide Us with a right to cure the breach. We shall have the right to cure any breach within 30 days of Our receipt of written notice from You of such breach. If We are unable to reasonably remedy any breach of this Agreement, and such breach substantially impairs Your use of the computer(s) covered under this Agreement, you may terminate this Agreement upon written notice to us. In any such case, our liability to you shall be limited.
Termination and/or Suspension by us. If, as determined by us in Our sole discretion: (i) You breach any provision of this Agreement or any license for Third Party Software (as defined below); (ii) Your use of any of the Services is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to any of the Services, Our network, or the use and enjoyment of the Services by third parties; (iii) We receive an order from a court to terminate the Services provided to You; (iv)We for any reason ceases to offer any of the Services previously made available to You under this Agreement; or (v) You are abusing any of the Services, then, in any such case, We at its sole election may terminate this Agreement or suspend one or more of the Services immediately without notice.
Terminated Account. We, in its sole discretion, may refuse to accept Your request for service, renewal or re-subscription following a termination or suspension of Your use of any of the Services.
DISPUTE RESOLUTION AND BINDING ARBITRATION
(a) Claims – Definition. As used in this Arbitration provision, “Claims” means all claims, disputes, or controversies between You and We (the “Parties”) of any nature or kind, whether pre-existing, present, or future, that arise from or relate to the Services. This includes but is not limited to disagreements about the validity, enforceability, or scope of this Arbitration provision.
(b) Good Faith Mediation. If a dispute arises from or relates to this Agreement or the breach thereof, and if the dispute cannot be settled through direct discussions, then You and We agree to first attempt in good faith to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation procedure before resorting to arbitration.
(c) Binding Arbitration. The Parties further agree that any unresolved controversy or claim arising out of or relating to this Agreement, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the Award rendered by the Arbitrator may be entered in any court having jurisdiction thereof. To begin an arbitration proceeding, the Parties shall follow the procedure specified by the applicable AAA rules as described on their website at www.adr.org.
(d) Arbitration Places. The arbitration shall be governed by the laws of the State of California(without regard to its conflicts of law provision) including U.S. federal law for matters covered by federal law. We acknowledge that appearing in person for arbitration can be unduly burdensome in certain circumstances; therefore, arbitration under this Arbitration provision shall not require any personal appearance by the Parties or witnesses unless mutually agreed. Either or both Parties may participate by written submissions, telephone calls, or other means of remote communication as allowed by the Arbitrator. The arbitration proceedings will be conducted in the English language by a single Arbitrator at a location designated by the AAA that is determined to be the most convenient by the Parties. The Arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The Arbitrator shall not award consequential damages in any arbitration initiated under this section. Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount.
(e) Cost of Arbitration. Each Party shall bear his or her own costs and expenses and an equal share of the Arbitrator’s and administrative fees of arbitration. Except as may be required by law, neither a Party nor an Arbitrator may disclose the existence, content, or results of any arbitration here under without the prior written consent of both Parties. The Parties agree that failure or refusal of a party to pay its required share of the deposits for arbitrator compensation or administrative charges shall constitute a waiver by that Party to present evidence or cross-examine witness. In such event, the other Party shall be required to present evidence and legal argument as the arbitrator may require for the making of an award. Such waiver shall not allow for a default judgment against the non-paying Party in the absence of evidence presented as provided for above.
(f) Confidentiality. The Parties shall keep confidential any information exchanged during the arbitration as well as the decision of the Arbitrator made with respect to any claim(s) arbitrated under this Arbitration provision and, with the exception of disclosure to Your or Our attorneys, accountants, auditors, and other legal or financial advisers, neither Party shall disclose such information or decision to any other person unless required to do so by law.
(g) Continuing Obligation to Arbitrate; Severability. This Arbitration provision shall survive termination of Your access to or use of any Services and related agreements. If any portion of this Arbitration provision is deemed invalid or unenforceable at law, such invalid or unenforceable provision will be interpreted, construed or reformed to the extent required to make it valid and enforceable, and this shall not invalidate the remaining portions of this Arbitration provision.